Give where it matters.
Support local people and projects making Cardinia stronger.
Your donation helps us support local families, people in need and initiatives that make Cardinia a stronger place to live, work and belong.
RECURRING DONATION TERMS AND CONDITIONS
The Recurring Donation is contracted with SupporterHub (and the banking partner Fat Zebra Pty Ltd ACN 154 014 785, APCA User ID Number 50257) and will collect the Instalments due. Outlined are your obligations when undertaking a Recurring Donation arrangement and what our obligations are to you as your Recurring Donation provider.
Debiting your account
- By accepting the terms and conditions, you have authorised us to arrange for funds to be debited from your account.
- We will only arrange for funds to be debited from your account as authorised in the Recurring Donation Request.
- If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a Recurring Donation Request at any time by giving you at least fourteen (14) days written notice.
Your obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a Recurring Donation payment to be made in accordance with the Recurring Donation Request.
- If there are insufficient clear funds in your account to meet a debit payment:
- you may be charged a fee and/or interest by your financial institution;
- you may also incur fees or charges imposed or incurred by us; and
- you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
- You should check your account statement to verify that the amounts debited from your account are correct
Dispute
- If you believe that there has been an error in debiting your account, you should notify us directly or as soon as possible so that we can resolve your query quickly. Alternatively you can take it up directly with your financial institution.
- If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
- If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Accounts
You should check:
- Your account details which you have provided to us are correct by checking them against a recent account statement; and
- With your financial institution before completing the Recurring Donation Request if you have any queries about how to complete the Recurring Donation Request.
Confidentiality
- We will keep all information (including your account details) in your Recurring Donation confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
- We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement, including disclosing information in connection with any query or claim.
Our Terms and Conditions
Terms & Conditions
Cardinia Community Foundation
By using our website or making a payment to Cardinia Community Foundation, you agree to these Terms & Conditions.
Donations
Donations are voluntary contributions made to support the Foundation's charitable and community purposes.
Where applicable, tax-deductible receipts will be issued in accordance with Australian taxation requirements.
Payments
Payments made through our website are processed securely by our nominated payment provider.
You confirm that you are authorised to use the payment method provided.
Events and Other Purchases
Where you purchase an event registration, ticket or other item, the terms and conditions displayed at the time of purchase will apply.
Refunds
Donations are generally non-refundable. Refunds may be considered where a payment was made in error, duplicated, unauthorised or where required by law.
Event or other purchase refunds are subject to the terms provided at the time of purchase.
Website
We make reasonable efforts to keep information on our website accurate and current but cannot guarantee that all information will always be complete or error-free.
Contact
For questions about these Terms & Conditions, please contact:
Cardinia Community Foundation
Email: admin@cardiniafoundation.org
These Terms & Conditions are governed by the laws of Victoria, Australia.
Our Privacy Policy
Privacy Policy
Cardinia Community Foundation
Cardinia Community Foundation respects your privacy and is committed to protecting your personal information.
We collect personal information such as your name, contact details and payment information when you make a donation, register for an event, contact us or otherwise interact with the Foundation.
We use this information to:
- process donations and payments;
- issue receipts;
- administer events and programs;
- communicate with supporters;
- maintain our records; and
- meet our legal and administrative obligations.
Payments made online are processed securely through our payment providers. We do not store complete credit or debit card details.
We may share information with trusted service providers where necessary to process payments, provide services or administer Foundation activities. We do not sell or rent personal information.
You may request access to or correction of your personal information by contacting us.
If you have a privacy concern, please contact:
Cardinia Community Foundation
Email: admin@cardiniafoundation.org
This policy may be updated from time to time.
Refund Policy
Refund & Cancellation Policy
Cardinia Community Foundation
Cardinia Community Foundation aims to process all payments accurately and fairly.
Donations
Donations are generally non-refundable. However, we may provide a refund where:
- a donation was made in error;
- a payment was duplicated;
- an unauthorised payment was made; or
- a refund is required by law.
Events and Other Purchases
Refunds for event registrations, tickets or other purchases will be handled according to the conditions provided at the time of purchase.
If an event is cancelled by Cardinia Community Foundation, registered attendees will be advised of any refund or alternative arrangements available.
Requesting a Refund
To request a refund, contact:
Please provide your name, payment date, amount and transaction or receipt reference where available.
Approved refunds will generally be returned to the original payment method.
Nothing in this policy limits any rights you may have under Australian Consumer Law or other applicable legislation.
